We hope you enjoy your purchase. Every product that leaves our warehouse has been fully tested. However, your satisfaction is our priority. If for some reason you are not satisfied with your purchase, we will gladly assist you to exchange or return the product.
Return Process:Please see below for Returns and the Requirements Policy:
- You can return your product only if it falls under the Warranty and Shipping Policies.
- If your product(s) show up at your doorstep “Dead On Arrival” your purchase may be replaced.
- No refund will be offered if there is any sign of crush or play damage or use.
- Warranty is voided if you damaged the item
- If your item has been damaged during shipping the warranty is void and the shipping company is responsible for replacement. (You must notify us immediately within 36 hours)
- Email sales@Interactive Monkeys.com com to get approval for the return. Failure to contact us may result in the loss of the replacement of your product and may void the warranty.
- Items may only be returned if they are new and unused condition. All of the original packing must be intact. Any sign of play damage to the product, broken parts, scratches, sun damage, water damage, applying stickers or decals, or any other signs of wear and tear on the item will void the warranty and shall not be returned.
- All materials that were included with the original product (i.e. manuals, batteries, packaging, etc.) must be included to be eligible for replacement.
- You are responsible for all shipping cost of the items for replacement.
How to Return?
- Make sure the product is in new and an unopened condition.
- Cover or remove any address stickers that are currently on the shipping box.
- Send the product back via a carrier of your choosing. Shipper is responsible for the shipping and the product’s safe delivery.
- Place a note in the box stating the problem.
- Please use a carrier that provides shipment tracking information with proof of delivery.
- Return must be returned within 30 days of purchase.
What happens next?
- Once we receive your return, Return department will process and inspect your return within 14 days of receiving your return.
- Inspection Criteria: Products must be in the original manufacturers packaging, and shipped securely Products must be complete with any standard certification labels (e.g.: UL listing, capacity, brand name, UPC code, etc.) originally placed and not tampered with.
- Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (Interactive Monkeys maintains serial number tracking).
- Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.